Mayfield Medical Group

Mayfield Medical Group 2015-04-07 Person 4 5 0

The doctor I saw was excellent with me. Looked me in the eyes,explained my problem to me in plain English what can be done What future plan If first thing does not solve the problem. Lovely manner towards me.

Mayfield Medical Group 2015-03-16 Person 4 5 0

I find it very difficult to actually get an appointment due to the same day access to appointments and the limited pre-bookable slots are often booked up to 2 weeks in advance as I have young children of school age and am not able to wait outside the surgery prior to opening time to get an appointment (due to the school run) and i'm often re-dialling the phone 30/40/60 min's as the lines are engaged. Having discussed this issue with one of the GP partners I do understand that the surgery are managing appointment access in the best way for the majority of patients and that no system is perfect however this way seems to work best overall compared to alternatives. Once i'm able to get through the call is answered pretty quickly and the call handlers are very polite and helpful even if there are no appointments left for the day this is explained very well and directed to a walk in clinic or to call back the next day. Also once seen by the GP or nurses at the surgery I feel like they give me more than enough time to explain the problem and to discuss through the next steps should that be a referral or any treatment plan. I never mind waiting if the appointment is running late as I know once its my turn to be seen I am never rushed and always given enough time even if that will delay the next persons appointment. I also find the GP's to be very patient centred and they certainly know how to talk with rather than at their patients, quite a skill! I fell privileged being a patient at Mayfield as I know from the experience's of friends and family at other GP practices ours is by far one of the better ones and we are so very lucky to have the quality of service we do.

Mayfield Medical Group 2015-03-10 Person 2 5 0

You can never get through by phone so I booked my appointment online and had to wait a week for an appointment. I turned up for my appointment on time but waited nearly 40 minutes to be seen. I was then told to get some blood tests done and was given the firm by the receptionist. I then had to wait 25 minutes for the blood tests which couldn't be done as neither the doctor or the receptionist mentioned they were fasting tests. All in all 2 hours of my time wasted so very annoyed and unhappy. They need more phone lines and people actually answering the phones and also to inform patients of fasting blood tests and what it means.

Mayfield Medical Group 2015-02-05 Person 3 5 0

Waiting times when appointment has been made is ridiculous a simple check up can have you waiting for upto an hour while other people who have arrived after you walk straight in, left constantly feeling frustrated and angry!

Mayfield Medical Group 2014-12-30 Person 1 5 0

Incredibly difficult to get an appointment if you work. Receptionists need to know TOO much and seem to think they are the Doctors! No privacy at Reception...Receptionists can be overheard repeating details to patients both at Reception and on the phone. On one occasion a Receptionist phoned my home when I had given her my work and mobile number. When told I wasn't in proceeded to give all information to my husband about a hospital referral. Turn around time for repeat prescriptions is unpredictable at best. The EMIS repeat prescription service invariably doesn't have at least one item you require on it. I appreciate it is a training practice but trying to get an appointment with a regular GP is almost impossible. Communication is a one way street...they never contact you regarding test results or prescription queries. If something is amiss on prescription request you don't find out until you go to pick it up at which point you have to wait even longer.